How It Works

The ins and outs of how your wild seafood ends up at your door

15 articles in this collection
Written by Carlos Cabrera, Aileen, and Melissa

How Can I Contact You?

Contact -- Email -- Phone number - Customer service

Written by Melissa
Updated over a week ago

Membership

How do I sign up?

Getting started with your membership

Written by Aileen
Updated over a week ago

Do you have membership fees?

No Hidden Fees - Membership Payment - Monthly Orders

Written by Aileen
Updated over a week ago

How do I unsubscribe my email address?

unsubscribe -- too many emails -- I don't want to receive emails -- opt out

Written by Aileen
Updated over a week ago

Do I have to commit to more than one order?

Is this a year commitment? Can I pause my account, or order as needed? Why do I need to have a subscription?

Written by Aileen
Updated over a week ago

What box size will work for me?

Will this be too much fish? -- How much comes in a box? -- Can I choose every other month?

Written by Melissa
Updated over a week ago

How does your money-back guarantee work?

Satisfaction guarantee - Quality guarantee - Member satisfaction

Written by Aileen
Updated over a week ago

Do you offer any plans other than monthly?

Written by Carlos Cabrera
Updated over a week ago

Giving the Gift of Wild Alaskan for Non-Members

Send a Gift Box - One Time Gift Order - Gifting Fish

Written by Aileen
Updated over a week ago

Shipping

How does the fish stay frozen in transit?

Does the fish arrive frozen? -- Shipped frozen -- Do you ship with dry ice? -- Handling dry ice -- Dry ice disposal

Written by Aileen
Updated over a week ago

How does shipping work?

Shipping and deliveries -- How long does delivery take? -- When will I receive my order?

Written by Aileen
Updated over a week ago

Where do you deliver?

Written by Aileen
Updated over a week ago

When is my shipment delivered?

Written by Carlos Cabrera
Updated over a week ago

Can I choose when my box is delivered?

Written by Carlos Cabrera
Updated over a week ago

Can I receive text message tracking notifications?

tracking information -- texts to my phone -- delivery notifications - text messages

Written by Melissa
Updated yesterday