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How does your money-back guarantee work?
How does your money-back guarantee work?

Our promise for 100% satisfaction on your wild-caught seafood. Satisfaction guarantee - Quality guarantee - Member satisfaction

Aileen avatar
Written by Aileen
Updated over a year ago

We’re all about spreading the love and are proud to give our members the opportunity to enjoy healthy, wild-caught fish while living in concert with nature. 🌎 Unsure what this means? Check out our story to find out. If that doesn’t put a smile on your face, then maybe this cat GIF will:

We've put an incredible amount of time and effort into ensuring the safest and most effective nationwide delivery of frozen seafood, but we know very well that sometimes things happen that are unexpected, or even beyond our control.

That said, we will always work with you to make things right! 🎉

Our Member Experience team is here to help you every step of the way. We do have a 100% member satisfaction guarantee, so if you're not fully satisfied with your order of wild seafood, please let us know as soon as possible, and we'll be sure to find a resolution that works best for you!

To help ensure you get the very best results from your box, please check out these helpful links:

  1. Moisture Master - ensure your wild salmon never tastes dry

  2. Seafood Page - click on each specific species to find cooking tips, recipe suggestions, etc.

We know it all sounds wild, but it’s the truth! Want to become a member and order your first box? Just click here to start our super easy checkout process.

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