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What to do if your Wild Alaskan order is delayed?
What to do if your Wild Alaskan order is delayed?

Delay, delayed order, late shipment, track order

Meg Christman avatar
Written by Meg Christman
Updated over a week ago

To find tracking information for your current order, please visit the Overview page here and see under “Order Details”

When it comes to delivering frozen fish to doorsteps across the United States, planning for the worst comes with the territory. From weather delays to human error, we plan for it all. If you find yourself with an order that is currently experiencing a delay with our carrier partners, please read on for some important information and know that we're here for you every step of the way.

Why is your order delayed?

We may not know the exact cause right away because we rely on our carrier partners to provide tracking information to the best of their abilities. Sometimes tracking events may be confusing, and sometimes drivers may make mistakes on their route. What's important is that our insulated packaging and calculated dry ice amounts have been thoroughly tested to keep your fish frozen, even in the summer and even in the event of an unfortunate delay. If you are looking for tracking information for your order, please check out your Overview page. We also sent you an email with tracking information titled, “Your Wild Alaskan Box is on Its Way!”

And if this is your first box, or if you recently updated your information on our website, please take a moment to double check the address under the Order Details on your Overview page. If you notice anything incorrect, please contact us right away.

When your box arrives 📦

Please be sure to accept the shipment. There is a good chance your fish is in good condition. Due to the perishable nature of the product, we do not accept returns and rejecting the package means it could go to waste. Open your box and check the condition of your fish. If there are any issues, please reach out to us!

If you will not be available to accept the delayed order. We know that a delayed box is not what is expected when you place an order with us. If this new delivery date disrupts any plans, we absolutely understand if you will not be around for the box. We do hope you can still receive your box, so if you need to coordinate anything with family, friends, or neighbors to assist in receiving this order, we have your tracking information right here on your home page!

Check the temperature of your fish 🌡️

  • If your fish is partially frozen and below 38 °F* it is safe to put away in your freezer and use just like normal.

  • If your fish is completely or partially thawed and arrives above 38 °F, then you should discard it and promptly contact us.

If you are not sure about the temperature, you can measure by sandwiching a probe style thermometer between 2 portions of partially thawed fish without having to remove the packaging or puncture it. If it’s only one portion in question, you can insert a probe thermometer into the package to get a reading. If you notice temperatures above 38 °F on any part of the portion then it is no longer in the safe zone.

No dry ice? No problem ❄️ — it is normal for all of the dry ice to have sublimated (disappeared) in transit, as long as your fish is frozen this means it has done its job.

How to get in touch 💬

Our insulated packages are designed to last several days in transit. But please keep us updated if you have not received anything after a day or two of being notified of the delay.

Our dedicated team of Member Experience Specialists will work on scheduling a replacement order at the earliest available shipping date. If your fish is ever in less than ideal condition we are here for you with our 100% guarantee and we look forward to showing you a great experience with our wild-caught seafood.


*For reference, we recommend an internal temperature of 38°F, which is based on the USDA's recommendation of 40°F or below — you can view a food safety chart based on their guidelines via this link.

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