We proudly offer flexible scheduling for our members, and we're here to help out if you ever need to postpone a delivery for any reason. 📦 🙌
If your membership has not renewed yet this month, you can either expedite or postpone your upcoming order through your My Box Page.
If your membership has already renewed, please feel free to reach out to our Member Experience Team via chat or email - [email protected] - and we will do everything we can to ensure you receive your order at the most convenient time! Learn more about that here: How do I cancel an order that is already in progress?
To change the date of your upcoming order:
Click the pencil icon ✏️ and the Calendar selector will open. 📆
Select the new charge date. You will also see the corresponding ship week for your upcoming order highlighted.
Be sure to save your changes by clicking “Update". You can also click “Cancel” if you want to stick to your original ship schedule.
If you're looking to change your box frequency, read more here: Can I update my shipment frequency?
If you'd like more time than the options provided, reach the team for assistance. 👋 😊
If you would like your box shipped ASAP:
Head to the My Orders page and click “Send Now.”
You will get a Payment Summary pop-up that allows you to review your order.
Once you review this summary, click “Send Now.” You will get an email from us confirming your purchase.