We proudly offer flexible scheduling for our members, and we're here to help out if you ever need to postpone a delivery for any reason. 📦 🙌
If your membership has not renewed yet this month, you can either expedite or postpone your upcoming order through your My Box Page.
To change the date of your upcoming order, first click the "Manage Box" button:
The first option on the Manage Box tab is to "Edit" your Ship Week:
You will get a calendar view of your charge date and ship week. Select a charge date on the calendar, and you will see the corresponding ship week for your upcoming order highlighted.
Be sure to Save your changes.
Click “Nevermind” if you want to stick to your original ship schedule.
If you're looking to change your box frequency, read more here: Can I update my shipment frequency and plan size?
If you'd like more time than the options provided, reach the team for assistance.
If you would like your box shipped ASAP, head to the My Box Page and click “Send Now.”
You will get a Payment Summary pop up that allows you to review your order. Once you review this summary, click “Place My Order.” You will get an email from us confirming your purchase.
If your membership has already renewed and you aren't able to make these changes on your dashboard, please feel free to reach out to our Member Experience Team via chat or email - [email protected] - and we will do everything we can to ensure you receive your order at the most convenient time!
Learn more about that here: How do I cancel an order that is already in progress?