# Wild Alaskan Company Help Center

> Frequently Asked Questions

## My Account

- [Can I pause my subscription?](https://help.wildalaskancompany.com/en/articles/1589037-can-i-pause-my-subscription.md): long skip - stop orders - take a break - suspend - vacation - wait - hold
- [How do I reactivate?](https://help.wildalaskancompany.com/en/articles/6853982-how-do-i-reactivate.md): Return - Resume - Unpause - Start Membership - Restart - Place order
- [How to receive SMS text notifications about your WAC orders!](https://help.wildalaskancompany.com/en/articles/5757885-how-to-receive-sms-text-notifications-about-your-wac-orders.md): A quick guide for setting up SMS text messaging
- [How can I change my email?](https://help.wildalaskancompany.com/en/articles/6398929-how-can-i-change-my-email.md): change email - contact info - login help
- [How do I add specific delivery instructions?](https://help.wildalaskancompany.com/en/articles/7019444-how-do-i-add-specific-delivery-instructions.md): Leave instructions & feedback for your carrier. Carrier directions – Package instructions – Notes for Delivery
- [How do I reactivate my membership?](https://help.wildalaskancompany.com/en/articles/6884978-how-do-i-reactivate-my-membership.md): Restart - Resume - Rejoin - Start again - Order again
- [Active Members: How to Use a Promo Code on Your Order](https://help.wildalaskancompany.com/en/articles/4562528-active-members-how-to-use-a-promo-code-on-your-order.md): If you're a member and your account is active, this article will show you how to use a promo code on your next box.
- [Active Members: How to apply my birthday promo code.](https://help.wildalaskancompany.com/en/articles/9396003-active-members-how-to-apply-my-birthday-promo-code.md): If you're a member and your account is active, this article will show you how to use your $30 off birthday promo code on your box.
- [How do I send you a picture?](https://help.wildalaskancompany.com/en/articles/3436850-how-do-i-send-you-a-picture.md): Using Chat -- Chat help -- Sending a photo
- [Why am I charged sales tax for my order?](https://help.wildalaskancompany.com/en/articles/4351526-why-am-i-charged-sales-tax-for-my-order.md): Explanation of state sales tax on your Wild Alaskan order.
- [How do I update my billing information?](https://help.wildalaskancompany.com/en/articles/5431293-how-do-i-update-my-billing-information.md): Securely change your payment card on file. Billing - Credit Card Information - Transactions - Charges - New Credit Card
- [Can I customize my recurring plan?](https://help.wildalaskancompany.com/en/articles/3299545-can-i-customize-my-recurring-plan.md): Personalize your box -- edit my plan -- substitute or swap kinds of fish -- custom options
- [What are Essential Products and Limited-Time Products?](https://help.wildalaskancompany.com/en/articles/3294691-what-are-essential-products-and-limited-time-products.md): How to add our offerings to your next box. Adding fish - Add-ons - Fish specials - Member deals - Essential Products - Limited-Time Products - Limited time
- [What Are Limited-Time Boxes?](https://help.wildalaskancompany.com/en/articles/6789541-what-are-limited-time-boxes.md): variety - change box - limited time - special - one time change
- [How can I change my Box?](https://help.wildalaskancompany.com/en/articles/1582378-how-can-i-change-my-box.md): Easily switch between our box options. Change what's in your order - change plan - change box
- [How do I add variety to my box?](https://help.wildalaskancompany.com/en/articles/6781959-how-do-i-add-variety-to-my-box.md): Get full access to all of our seafood offerings. variety - change - swap - add - custom
- [Can I change my order schedule?](https://help.wildalaskancompany.com/en/articles/2489491-can-i-change-my-order-schedule.md): Edit ship week -- adjust schedule -- skip an order
- [How do I order Limited-Time Products?](https://help.wildalaskancompany.com/en/articles/9677705-how-do-i-order-limited-time-products.md): Add items to your cart: Shellfish, Smoked fish, Ready to eat offerings, Marinated and seasoned fish, and more!
- [How do I cancel an order that is already in progress?](https://help.wildalaskancompany.com/en/articles/8062547-how-do-i-cancel-an-order-that-is-already-in-progress.md): Stop my box from shipping. Cancel - Hold - Skip - Stop - Change delivery
- [Can I update my shipment frequency?](https://help.wildalaskancompany.com/en/articles/3835675-can-i-update-my-shipment-frequency.md): Manage your default account settings. shipment frequency -- every other month -- pause shipments – more time
- [What to do if your Wild Alaskan order is delayed?](https://help.wildalaskancompany.com/en/articles/5721927-what-to-do-if-your-wild-alaskan-order-is-delayed.md): Delay, delayed order, late shipment, track order
- [Can I make a one-time order change with Limited-Time Products?](https://help.wildalaskancompany.com/en/articles/13217774-can-i-make-a-one-time-order-change-with-limited-time-products.md): Limited-Time Products – shop variety -- skip my regular box -- Seafood Market purchases
- [How to shop the Wild Alaskan Seafood Market](https://help.wildalaskancompany.com/en/articles/13217947-how-to-shop-the-wild-alaskan-seafood-market.md): Curated Boxes -- Essential Products -- Limited-Time Boxes – Limited-Time Products -- Member Specials
- [What is an order minimum?](https://help.wildalaskancompany.com/en/articles/13224794-what-is-an-order-minimum.md): Build a box – send now - smaller boxes -- lower cost plan -- Seafood Market - my cart
- [How to download the App](https://help.wildalaskancompany.com/en/articles/12386039-how-to-download-the-app.md)
- [Logging in to the App](https://help.wildalaskancompany.com/en/articles/12386043-logging-in-to-the-app.md)
- [App Notifications](https://help.wildalaskancompany.com/en/articles/12386047-app-notifications.md)
- [Adjust delivery from the App](https://help.wildalaskancompany.com/en/articles/12386049-adjust-delivery-from-the-app.md)
- [Change box contents from the App](https://help.wildalaskancompany.com/en/articles/12386533-change-box-contents-from-the-app.md)
- [App Overview](https://help.wildalaskancompany.com/en/articles/12386534-app-overview.md)
- [How do I reset my password?](https://help.wildalaskancompany.com/en/articles/3273948-how-do-i-reset-my-password.md): Login Assistance - Technical Support - My Account Page - New Password - Account Access
- [Clear cookies - Basic Instructions](https://help.wildalaskancompany.com/en/articles/4346698-clear-cookies-basic-instructions.md): Login Help - Password Reset - Account Info - Clear Cookies
- [Clear cookies - iPhone Instructions](https://help.wildalaskancompany.com/en/articles/4346647-clear-cookies-iphone-instructions.md): Login Help - iOS - Safari Browser - Account Info - Clear Cookies
- [Clear cookies - Chrome Instructions](https://help.wildalaskancompany.com/en/articles/4346616-clear-cookies-chrome-instructions.md): Clear Cookies -- Login Help -- Chrome Browser -- Account Info
- [How do I invite others to join Wild Alaskan?](https://help.wildalaskancompany.com/en/articles/3269266-how-do-i-invite-others-to-join-wild-alaskan.md): Refer a friend to give $50 and get $50. Invite - Referrals - Refer Friends and Family - Credit - Get $50 - Rewards
- [Giving the Gift of Wild Alaskan](https://help.wildalaskancompany.com/en/articles/4709231-giving-the-gift-of-wild-alaskan.md): Step-by-step guide to sharing the gift of seafood with friends and family Send a Gift Box - One Time Gift Order - Gifting Fish

## Cooking & Recipes

- [Salmon Recipes](https://help.wildalaskancompany.com/en/articles/8590195-salmon-recipes.md): Recipes, tips and preparation help for your wild-caught salmon Sockeye - Coho - King - Salmon - Cooking - Recipe - Preparation
- [White Fish Recipes](https://help.wildalaskancompany.com/en/articles/8590196-white-fish-recipes.md): Recipes for all your favorite species of White Fish Halibut - Cod - Rockfish - Lingcod - Pollock - Black Cod - Whitefish
- [Shellfish Recipes](https://help.wildalaskancompany.com/en/articles/8590197-shellfish-recipes.md): Recipes for your Prawns, Scallops, and Crab Shrimp - Snow - Dungeness - King - Weathervane - Scallop
- [Stovetop recipes](https://help.wildalaskancompany.com/en/articles/8590200-stovetop-recipes.md): Sears, sautés, steams and scrambles - find it here Fry - Burner - Pan - Griddle - Pot
- [Oven Recipes](https://help.wildalaskancompany.com/en/articles/8590201-oven-recipes.md): Bake and broil: the quick, clean, and easy way to cook your fish evenly.
- [Grilling Recipes](https://help.wildalaskancompany.com/en/articles/8590205-grilling-recipes.md): Halibut Steaks over charcoal, Prawns over propane - these recipes are on fire
- [Airfryer Recipes](https://help.wildalaskancompany.com/en/articles/8590208-airfryer-recipes.md): Quick cook time Airfryer recipes: crispy fish sticks, simple tacos, and more!
- [Do you have recipes for your Wild Alaskan seafood?](https://help.wildalaskancompany.com/en/articles/3210761-do-you-have-recipes-for-your-wild-alaskan-seafood.md): Explore our collection of recipes and cooking tips Recipes | Meals | Cooking | Preparation | Cookbook
- [One month of meals: A shopping list for your Wild Combo Box](https://help.wildalaskancompany.com/en/articles/9824297-one-month-of-meals-a-shopping-list-for-your-wild-combo-box.md): Your grocery list for 8 fish and veggie meals with your Wild Combo box. Perfect for beginners!
- [One month of meals: A shopping list for your Wild Salmon Box](https://help.wildalaskancompany.com/en/articles/9853531-one-month-of-meals-a-shopping-list-for-your-wild-salmon-box.md): Your grocery list for 8 fish and veggie meals with your Wild Salmon box. Perfect for beginners!

## How It Works

- [How Can I Contact You?](https://help.wildalaskancompany.com/en/articles/5185565-how-can-i-contact-you.md): Getting in touch via live chat, email, or phone. Contact -- Email -- Phone number - Customer service
- [How do I sign up?](https://help.wildalaskancompany.com/en/articles/3212533-how-do-i-sign-up.md): Getting started with your membership. Sign Up - How to Join - New Member
- [Do you have membership fees?](https://help.wildalaskancompany.com/en/articles/3212962-do-you-have-membership-fees.md): No Hidden Fees - Membership Payment - Monthly Orders
- [How do I unsubscribe my email address?](https://help.wildalaskancompany.com/en/articles/3365786-how-do-i-unsubscribe-my-email-address.md): Instructions on how to stop receiving emails unsubscribe - too many emails - I don't want to receive emails - opt out - SMS - text - phone
- [Do I have to commit to more than one order?](https://help.wildalaskancompany.com/en/articles/3212913-do-i-have-to-commit-to-more-than-one-order.md): How to manage your membership to fit your lifestyle Subscription - Membership - Commitment - Trial - One Time Order
- [What box size will work for me?](https://help.wildalaskancompany.com/en/articles/3279820-what-box-size-will-work-for-me.md): Will this be too much fish? -- How much comes in a box? -- Can I choose every other month?
- [How does your money-back guarantee work?](https://help.wildalaskancompany.com/en/articles/1589014-how-does-your-money-back-guarantee-work.md): Our promise for 100% satisfaction on your wild-caught seafood. Satisfaction guarantee - Quality guarantee - Member satisfaction
- [Do you offer any plans other than monthly?](https://help.wildalaskancompany.com/en/articles/1588979-do-you-offer-any-plans-other-than-monthly.md): Learn how to adjust your plan frequency. Plan frequency - Every other month - Too much fish - More Time - Schedule
- [Giving the Gift of Wild Alaskan for Non-Members](https://help.wildalaskancompany.com/en/articles/4714612-giving-the-gift-of-wild-alaskan-for-non-members.md): Send a Gift Box - One Time Gift Order - Gifting Fish
- [How do I sign up with a Custom Box?](https://help.wildalaskancompany.com/en/articles/8421276-how-do-i-sign-up-with-a-custom-box.md): Create your own box during sign up.
- [What are Wild Alaskan Co.’s Membership Benefits?](https://help.wildalaskancompany.com/en/articles/10841725-what-are-wild-alaskan-co-s-membership-benefits.md): Why Wild Alaskan Co. is More Than Great Seafood - Sustainability - Recipes - Personal Fishmongers - Wellness - Community
- [How does the fish stay frozen in transit?](https://help.wildalaskancompany.com/en/articles/5000154-how-does-the-fish-stay-frozen-in-transit.md): Does the fish arrive frozen? -- Shipped frozen -- Do you ship with dry ice? -- Handling dry ice -- Dry ice disposal
- [How does shipping work?](https://help.wildalaskancompany.com/en/articles/1589089-how-does-shipping-work.md): What to expect with our shipping process. Shipping and deliveries - How long does delivery take? - When will I receive my box?
- [Where do you deliver?](https://help.wildalaskancompany.com/en/articles/1589086-where-do-you-deliver.md): Wild-caught fish right to your door in all 50 states.
- [When is my shipment delivered?](https://help.wildalaskancompany.com/en/articles/1589078-when-is-my-shipment-delivered.md): More information on delivery scheduling. Shipping and deliveries -- How long does delivery take? -- When will I receive my order?
- [Can I choose when my box is delivered?](https://help.wildalaskancompany.com/en/articles/1589102-can-i-choose-when-my-box-is-delivered.md): Customizing your delivery schedule. Shipping and deliveries -- How long does delivery take? -- When will I receive my order?
- [Can I get SMS text updates from the carrier?](https://help.wildalaskancompany.com/en/articles/4111878-can-i-get-sms-text-updates-from-the-carrier.md): Get text messages from your carrier. texts to my phone -- delivery notifications – text messages – delivery instructions - track order

## Our Seafood

- [What Type of Crab Do We Offer?](https://help.wildalaskancompany.com/en/articles/5971164-what-type-of-crab-do-we-offer.md): Learn about our 3 different crab species crab - dungeness - snow - red king - crab meat - specials
- [Do you sell other seafood?](https://help.wildalaskancompany.com/en/articles/7263054-do-you-sell-other-seafood.md): We also ship shellfish right to your door.
- [How to Cook with Cedar Planks](https://help.wildalaskancompany.com/en/articles/5946256-how-to-cook-with-cedar-planks.md): cedar - plank - cooking - grilling
- [Ice Crystals or Freezer Burn - How to tell the difference?](https://help.wildalaskancompany.com/en/articles/5433272-ice-crystals-or-freezer-burn-how-to-tell-the-difference.md): Frozen handling - Quality - How long does the fish last in my freezer?
- [Do you have smoked salmon?](https://help.wildalaskancompany.com/en/articles/5023083-do-you-have-smoked-salmon.md): hot smoked salmon - cold smoked salmon - smoked offerings - salmon specials - lox - nova - jerky - sockeye salmon
- [What's in the box?](https://help.wildalaskancompany.com/en/articles/4378419-what-s-in-the-box.md): 12 or 24 5-7oz. filets of salmon, white fish, or both.  What types of fish do you ship? What comes in each box? How much is in a box?
- [How do I thaw my seafood?](https://help.wildalaskancompany.com/en/articles/3212978-how-do-i-thaw-my-seafood.md): How to defrost? Should I remove the packaging before thawing? Is there a quick way to thaw? How long will the seafood last after it thaws?
- [Is your fish fresh or frozen?](https://help.wildalaskancompany.com/en/articles/1589044-is-your-fish-fresh-or-frozen.md): Frozen is fresh when it comes to seafood.
- [Can I Eat Your Seafood Raw?](https://help.wildalaskancompany.com/en/articles/1687689-can-i-eat-your-seafood-raw.md): Raw Fish - Sushi - Sashimi - Ceviche
- [How should I store my fish?](https://help.wildalaskancompany.com/en/articles/1589052-how-should-i-store-my-fish.md): Freezing handling instructions - vacuum seal - fresh fish
- [What’s the scoop on bottom feeding fish?](https://help.wildalaskancompany.com/en/articles/7993118-what-s-the-scoop-on-bottom-feeding-fish.md): Is it a health concern to eat bottom feeding fish?
- [What is the best way to temp your fish?](https://help.wildalaskancompany.com/en/articles/8178699-what-is-the-best-way-to-temp-your-fish.md): Learn the temperature tips for a fin-tastic seafood dinner.
- [What is the white substance on cooked salmon?](https://help.wildalaskancompany.com/en/articles/9460572-what-is-the-white-substance-on-cooked-salmon.md): Albumin, protein, and cooking.

## About Wild Alaskan Company

- [Is your packaging recyclable?](https://help.wildalaskancompany.com/en/articles/1589091-is-your-packaging-recyclable.md): How to recycle and compost your box. Sustainability - Recycle - Compost - Packaging
- [How Does Wild Alaskan Seafood Get from the Ocean to Your Door?](https://help.wildalaskancompany.com/en/articles/1816064-how-does-wild-alaskan-seafood-get-from-the-ocean-to-your-door.md): And How it Remains Top-Quality.